Island H2O Live! Water Park is open. They have raised the already demanding standards to an even higher level with new protocols and procedures. Island H2O Live! new safety guidelines for implementing enhanced health and safety measures are based on mandates and recommendations from the Centers for Disease Control (CDC), the World Health Organization (WHO), and the Occupational Safety and Health Administration (OSHA). The new guidelines that have been put to the test they are providing a safe experience for guests and staff members and have made even more adjustments to improve the guest experience.
All guests should expect longer-than-normal wait times to pass through our health screening and security checkpoint, purchase tickets, process season passes, enter the park, check in to cabanas, receive food and beverage service, and experience attractions. Island H2O Live! continues to make changes to improve all of these processes and they thank you for your patience.
Social distancing practices are practiced through audio announcements, ground markers, signs, and the spacing of turnstiles, cashier stations, and restroom utilities. They ask that you remember that social distancing is a shared responsibility between guests and the park. They count on you to follow this guidance in order to maintain the safest conditions for all guests and staff members.
New Safety Guidelines
Manage Park Capacity: No reservations are required, but the number of guests admitted each day is limited to 50% of park capacity. Guests who arrive after this limit is reached are not guaranteed admittance to the park and may be asked to wait or visit on a different day. Please expect longer-than-normal wait times to pass through our health screening and security checkpoint, purchase tickets, process season passes, enter the park, check in to cabanas, receive food and beverage service, and experience attractions. Please plan accordingly.
Implement Daily Wellness Checks: Team members and guests undergo a verbal screening upon arrival each day. Team members also receive a temperature check and are sent home if their temperature exceeds 100.4 °F.
Require Face Masks: Team members are required to wear a face-covering in virtually every area of the park. Guests are highly recommended to wear face masks in the ticketing and food service lines and while using restrooms. Due to safety constraints, face coverings are not permitted while in the water or on slides.
Practice Social Distancing: Guests are guided by signs and announcements to stay at least six feet from others and limit interactions with those who are not in their party. Visual cues are provided with ground markers to assist guests with social distancing practices while in line at the park entrance, attractions, restrooms, food service locations, and more. Deck layouts are modified to ensure distancing in all lounging and dining areas. Tubes are not permitted in the wave pool or lazy river at this time. Acrylic barriers have been put in place at our food and merchandise locations to limit exposure. Please Note: Social Distancing is a shared responsibility between our guests and the park. We provide guidance, but we count on our guests to follow this guidance in order to maintain the safest conditions for all guests and staff members.
Promote Hand Hygiene & Respiratory Etiquette: Additional hand sanitizing stations are placed throughout the park, and signs are displayed to encourage all employees and guests to wash their hands often and cover their coughs and sneezes.
Clean, Disinfect and Sanitize on a Continuous Basis: The CDC states, “disinfection with chlorine…should inactivate the virus in the water.” The water in all attractions at Island H2O Water Park is double treated with chlorination and ultraviolet light to maintain the healthiest water conditions. All water that circulates through the water park is exposed to UV light in the filtration process. UV light works by disrupting the DNA or RNA of specific organisms, such as viruses, which in turn, kills or inactivates the virus completely. Team members are assigned additional duties that support cleanliness throughout the park, including the disinfection of handrails, loungers, tabletops, tubes, mats, door handles, and other surfaces.
Encourage Electronic Payments: Guests are encouraged to purchase admission tickets online prior to arriving at the park to minimize interactions during the park entry experience. Guests are encouraged to use cards or contactless payments instead of using cash while visiting.
Manage Use of Indoor Areas & Communal Spaces: Homeland Security’s biodefense research laboratory states, “sunlight seems to be very detrimental to the virus,” and “within minutes, the majority of the virus is inactivated on surfaces and in the air in direct sunlight.” Our guests spend their entire day outdoors in the sunshine or in shaded areas, except for the restroom buildings and other minor service areas which are disinfected regularly throughout the day. Employee break areas are expanded for social distancing and the use of communal areas is staggered.
Provide a COVID-19 Response Team: A team of supervisors and managers is available to respond to COVID-19 concerns from guests or employees. The response team acts on reported COVID-19 exposure events and notifies local health authorities, staff, and guests as required. They train staff on all safety protocols and ensure that the team is socially distanced during meetings and training. They manage the isolation of those who are sick and their transportation to home or a healthcare provider.
The Island H2O Live! New Safety Guidelines should make you feel as safe as possible. So enjoy a little splash time this summer!