Privacy Policy

This Privacy Policy covers the information we collect about you when you use our services, or other- wise interact with

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not use our Services or interact with any other aspect of our business.

We take your privacy very seriously. For European Union client we are registered with the information on Commissioner’s Office as a data controller processing personal information In line with GDPR requirements, our privacy policy explains how we use any personal information we collect about you and how we keep it secure.

Your data is securely held on servers in the United States. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. is responsible for the processing of Personal information it receives, under the Privacy Shield Frameworks, or subsequently transfers to a third party ac3ng as an agent on its behalf. (Travel House of America) has cer3fied to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

With respect to Personal information received or transferred pursuant to the Privacy Shield Frame- works, is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

Your rights:

You have the following rights for individuals which you can exercise where applicable in relation to the information we hold about you:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation automated decision making and profiling.

You can read more about these rights here –

We do not collect personal information when you visit our site unless you complete an order with us, an optional registration, submit a survey, or enter a contest. If you do register, submit a survey or enter a contest, we never disclose any of your personal information to third parties. When providing personal information, we may ask for contact information such as name, postal address and email address. Providing you give us your permission to do so, we will use this contact information to send newsletters, information about or other promotional materials from us. You always have the option of discontinuing future mailings. To do so, please contact the company directly by using the information found in the “Contact Us” section, or simply follow the link provided in any mailing.

We use email links or Web forms throughout our site for customer comments and suggestions. We will make every effort to respond to your questions or comments in a prompt manner. Any information we collect from emails or Web forms is used for the purpose of responding to the questions or comments. We may also file your comments to improve the site and program, or review and discard the information.

We are fully committed to protecting your personal information. We do not by practice share, sell, or rent any information you provide to us to any unaffiliated third party. may disclose aggregate data and statistics in order to describe our site and services to prospective partners, co-branded partners, advertisers and other third parties, or other lawful purposes. We do not use your mailing address information for unsolicited marketing unless we either have your permission or believe in good faith that the law requires it.

When placing an order with, relevant data will be passed to third party suppliers in order to fulfill your contract with us. We will only ever provide the minimum amount of data required to complete your contract. If you choose not to allow us to share this information we may not be able to fulfill your contract.

Third Parties has partnerships with third parties who may provide you with a variety of services if you have signed up for them. As a part of these partnerships, any information you provide directly to that third party in connection with these services is covered by the privacy practices of that third party. We recommend you consult the privacy policies of our third party partners prior to providing any personal information.

In general, Personal Information, once shared or disclosed, can be difficult to contain or retrieve. will have no responsibility or liability for any consequences that may result because you have released or shared Personal Information with others.


When you place an order on and any sites located on the domain with a co-branded domain, we will ask you for the following personal information: name, email address, mailing address, phone number, credit card number and its expiration date. This information is transmitted via a secure encrypted server using Secure Sockets Layer (SSL) technology, the approved industry standard (see Security section below). If necessary, we will use your personal information to contact you for account purposes.

Contests or Surveys

In the case of promotions or surveys, personal data will be collected. Such surveys or contests may ask you for personal information, which may include demographic details (e.g., ZIP code / Postal Code, age or income level). If necessary, we will use your personal information to contact you regarding your entry. This information is also collected for the purpose of verifying eligibility and in some case entrant preferences. Should we pass this information on we will make sure your data is anonymous. Whereas it is specifically stated that this information will be passed on there will be an option available to have personal information withheld and information will only be used for clearly defined purposes.

Cookies and Security
A cookie is a small file placed onto your device that enables features and functionality. For example, cookies enable us to identify your device, secure your access and even help us know if someone attempts to access your account from a different device. Cookies also enable you to easily share content.

Disabling/enabling cookies via your browser

There are a number of ways for you to manage cookies and other tracking technologies. Through your browser settings, you can accept or decline cookies or set your browser to prompt you before accepting a cookie from the websites you visit. You should be aware that you may not be able to use all our interactive features if you set your browser to disable cookies entirely.

If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your preferences.

You can delete any cookies that have been installed in the cookie folder of your browser. The various browsers provide different procedures to manage your settings. Click on any of the browser links below for instructions.

If you are not using any of the above-listed browsers, then you should select “cookies” in the “Help” function for information on where to find your cookie folder. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit, or

How we keep your Data Secure

We use industry-standard SSL authentication to protect the confidentiality and privacy of online transactions conducted at our site. SSL authentication and encryption (scrambling) ensures that your online transaction and credit card information are safe from third-party interception.

Ascot Travel House Limited provide ticket sales on and are compliant with General Data Protection laws and are registered with the ICO.

In compliance with the Privacy Shield Principles, commits to resolve complaints about our collection or use of your personal information.  EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact at:

How long do we keep your data for?

Personal data that we process via this website for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

(a) Personal data supplied for the purposes of an enquiry or quote will be retained for a minimum period relating to the valid date of a quote and for a maximum period of the length of our business relationship.

(b) Data supplied for the purposes of general enquiries will be kept until the enquiry has been satisfactorily answered.

(c) Personal details attached to your booking will remain on our booking system invoices and be retained in accordance with the law relating to income tax and audit purposes. This is for a maximum period of 5 years. We do not retain any payment card details.


Notification of Changes

This policy will be revised over time as new features are added to the Web site. We will post changes prominently so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If there is a change in the way we use your personal information, we will notify you via written or email notice of those changes and post the changes in our privacy statement a minimum of 30 days prior to the change taking effect. At the time you receive such a message, you will be able to opt-out of having your information used by contacting us via any of the methods listed below.


We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users. Where practical, we will attempt to obtain the prior consent of the individual prior to disclosing individually identifiable information. As mentioned above, we also reserve the right to share aggregated “site usage” information with third parties. We will only pass information without consent because of a legal request.

Contacting Us

Your information is controlled by If you have questions or concerns about how your information is handled, please direct your inquiry to as set out below. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you have any concerns about the way we have processed your personal information please contact us immediately and we will do our best to rectify the situation.


Our contact information is:
ICO Registration number: ZA362962

5 Royal Hunt House
Fernbank Road

154 East Highland Avenue


In the event that we are unable to alleviate your concerns you have the right to complain to the relevant supervisory authority. (Travel House of America) has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.

In compliance with the Privacy Shield Principles, commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact at: (Travel House of America) has further committed to refer unresolved Privacy Shield complaints to The Information Commissioner’s Office, an alternative dispute resolution provider located in the United Kingdom. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit:


The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
+44 1625 545 745


For more information or to file a complaint. These services of The Information Commissioner’s Office are provided at no cost to you.

As a last resort and under limited circumstances, EU individuals with residual privacy complaints may invoke a binding arbitration option before the Privacy Shield Panel.

You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement. You can find the relevant supervisory authority name and contact details under .

We review our data policy regularly to keep it up to date. This policy was last reviewed: 11th June 2019