CORONAVIRUS POLICY


UPDATED 18th November 2021

With travel to the USA now in operation again we are hopeful that disruption will now be limited. However. we understand that coronavirus is in some cases still causing some concerns amongst UK travellers. In light of this and to try and help with any questions you may have, below is our current policy in regard to the situation. Please note that going forward cancellations will be revievewed on a case by case basis.

 

If you have to cancel your booking: In the event that your travel is cancelled by you or your airline / tour operator / holiday provider or the parks close for the entire duration of your travel due to health and safety reasons, you will receive a full refund less a 20% charge. We will refund less the charges mentioned once refunds are received from our suppliers. This could take longer than usual as the attractions are still working through backlogs of cancellations and refunds. Please note that refunds will only be issued if we can secure a refund from the parks.

As an alternative to cancellation we can also offer a voucher for the full value of your order to be used for a future purchase of tickets with OrlandoAttractions.com or our sister company Ascot Travel House which can offer client the opportunity to book any type of holiday to any type of destination

 

PLEASE NOTE: This is an ever changing situation and we will update these policies accordingly when we have the relevant information.

Bookings on deposit: Should you wish to cancel your booking being held on a deposit basis then this would be at the loss of your deposit so you may wish to consider the other options available. Should you wish to retain your booking and change your departure date, this amendment will be done free of charge (subject to availability for special events) and will be subject to any difference in price. We can also supply a credit voucher for the value of your deposit to use against a future purchase with OrlandoAttractions.com or our sister company Ascot Travel House which can offer client the opportunity to book any type of holiday to any type of destination. The current policy of paying balances 8 weeks before travel will be waived at this time to enable you to make a last minute decision on whether to continue with your travel plans. We require a minimum of 14 working days to be able to issue hard copy tickets. If your travel date is within this time frame then e-tickets will be offered as an alternative. Should you be happy with e-tickets, balances can be left up until 72 hours before travel to be paid.

 

If you plan on delaying your travel date then the following currently applies:

Disney Ultimate Tickets - Tickets can be amended to a future date. This will be subject to any additional charges dependent on the date chosen and ticket type.

Disney Date Specific Tickets - You may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date through My Disney Experience. More information on the exchange policy can be found below.

Universal Orlando 2 & 3 Park Explorer Tickets - Universal Orlando Resort have extended the validity of their  2020 and 2021 tickets until 31st December 2022.

Universal Orlando PROMO tickets - these tickets are valid for 1 year from the date of purchase and have expiry date printed on the ticket. Please contact us should you not be able to rearrange your travel before your ticket expires and we can assist in providing a new ticket with validity for your new dates. Most PROMO tickets have been extended so the expiry is the 17th December 2021. Please verify with us so we can confirm the validity of your tickets.

SeaWorld Parks 3 for 2 Ticket/2-Park SeaWorld and Aquatica Ticket/2-Park SeaWorld and Busch Gardens Tickets - tickets are open dated and can be activated at any time up to and including 31 December 2022.

Kennedy Space Center Tickets - Please contact us to check the validity of your booking. we are able to assist in amending these to a future date subject to any additional costs.

LEGOLAND Florida Tickets - tickets are valid 1 year from date of purchase. Should you need to check exact date of purchase then please email us at customerservice@orlandoattractions.com

Discovery Cove Packages - tickets can be amended to any date in 2021 or 2022. Discovery Cove prices vary by season. Any difference in ticket price will still be payable.

Disney tickets have the following Guest Exchange policies in place:

Date Specific Tickets Guest Exchange Policy:

Theme Park Base Tickets, Theme Park Tickets with Park Hopper® Option, Theme Park Tickets with Water Park and Sports Option and Theme Park Tickets with Park Hopper® Plus Option that have not been used in full or in part may be exchanged by the guest at the ticket window at Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park.  In such an exchange, the guest can apply the “Historic Retail Value” (as such term is defined below) for the Ticket already purchased (the “old Ticket”) against the purchase price of a new Ticket so long as the new Ticket is the same as the old Ticket (with the same number of days and the same Ticket type) except for the start date. If the purchase price of the new Ticket is greater than such Historic Retail Value, the guest shall pay the difference. If the purchase price of the new Ticket is less than such Historic Retail Value, the guest shall not be entitled to any refund. Refunds shall not be given under any circumstances. The right of exchange pursuant to this provision shall only apply to a consumer who purchased the Ticket or Tickets in question for his or her own use.  As used above, the “Historic Retail Value” of a Ticket shall mean the price charged for the Ticket by the operator of Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park at the ticket window of one of such parks on the date that the Ticket or Tickets were ordered from Disney.

Flexible Date Ticket Guest Exchange Policy:

Flexible Date Tickets described above that have not been used in full or in part and that cannot be used for admission under any circumstances after January 14, 2021 may be exchanged after December 31, 2020 by the guest at the ticket window at Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park.  In such an exchange, the guest can apply the “Historic Retail Value” (as such term is defined below) for the Ticket against the purchase price of a new ticket so long as the purchase price of the new ticket is equal to or greater than such Historic Retail Value.  Refunds (in cash or otherwise) shall not be given under any circumstances. The right of exchange pursuant to this provision shall only apply to a consumer who purchased the Ticket or Tickets in question for his or her own use.  As used above, the “Historic Retail Value” of a Ticket shall mean the price charged for the Ticket by the operator of Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park at the ticket window of one of such parks on the date that the Ticket or Tickets were ordered from Disney.

4 Park Magic Guest Exchange Policy:

4 Park Magic Tickets and 4 Park Magic Tickets with Water Park and NBA Experience described above that have not been used in full or in part may be exchanged by the guest at the ticket window at Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park.  In such an exchange, the guest can apply the “Historic Retail Value” (as such term is defined below) for the Ticket against the purchase price of a new ticket so long as the purchase price of the new ticket is equal to or greater than such Historic Retail Value.  Refunds (in cash or otherwise) shall not be given under any circumstances. The right of exchange pursuant to this provision shall only apply to a consumer who purchased the Ticket or Tickets in question for his or her own use.  As used above, the “Historic Retail Value” of a Ticket shall mean the price charged for the Ticket by the operator of Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park at the ticket window of one of such parks on the date that the Ticket or Tickets were ordered from Disney.

Ultimate Tickets Guest Exchange Policy:

Disney’s Ultimate Tickets for 2020 and 2021. Arrivals described above that have not been used in full or in part may be exchanged after December 31, 2020 by the guest at the ticket window at Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park.  In such an exchange, the guest can apply the “Historic Retail Value” (as such term is defined below) for the Ticket against the purchase price of a new ticket so long as the purchase price of the new ticket is equal to or greater than such Historic Retail Value.  Refunds (in cash or otherwise) shall not be given under any circumstances.  The right of exchange pursuant to this provision shall only apply to a consumer who purchased the Ticket or Tickets in question for his or her own use.  As used above, the “Historic Retail Value” of a Ticket shall mean the amount set by Disney on the date that the Ticket or Tickets were ordered from Disney.

Disney Special Event Tickets:

Including:

  • H2O Glow nights - refundable per above cancellation charges only if park is closed on event date booked.
  • Mickeys Not So Scary Tickets - event cancelled - tickets will be refunded.
  • Cirque Du Soleil – Drawn to Life - 100% non refundable

If you are unsure on any aspect of the above exchange policies then please contact us and we will assist in providing you with the required information based on the Disney tickets you have purchased.

All theme parks have enhanced cleaning protocol and have procedures in place to minimise risk including an increase in availability of hand sanitisers.

We would like to assure you that we will help all our clients in any way that we can. Please contact us and we will assist accordingly and advise on a case by case basis the best course of action. During this time we expect to see an increase in enquiries from clients so please be patient, we want to be able to give everyone the best advice possible.

We also want to ressure guests that should our offices have to close, staff members will be able to work remotely and will continue to provide a full service.


 



Payment Cards
Attraction tickets sold on OrlandoAttractions.com are supplied by NAR UK Ltd in the UK and Travel House of America for the rest of the World.
NAR UK Ltd (trading as OrlandoAttractions.com) is a member of ABTA. Company registration 01475109, head office: 5 Royal Hunt House, Fernbank Road, Ascot, SL5 8JR. As members of ABTA you have the benefit of ABTA’s assistance and Code of Conduct. Attraction Tickets purchased through OrlandoAttractions.com are not covered by ABTA’s scheme of financial protection.
Any holidays purchased are supplied by our retail travel agent NAR UK Ltd ABTA K5268. Company registration 01475109, head office: 5 Royal Hunt House, Fernbank Road, Ascot, SL5 8JR. All flights and flight inclusive holidays we sell are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL certificate. Please ask for it and check to ensure that everything booked (flights, hotels and other services) is listed on it. Please visit www.caa.co.uk/ATOL-protection/Consumers/ATOL-certificate/ for more information.
Accommodation supplied to persons outside of the UK will be supplied by Travel House of America INC. Registration number 593223781, head office: PO Box 121087, Clermont, Fl 34712. These sales are not covered by ABTA.
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