Delivery

Everything you need to know about how your Orlando tickets reach you, and what to do if your plans change. All our tickets are sent as e-tickets or e-vouchers by email, so there's nothing to wait for in the post and nothing to lose in transit.

At a glance

Ticket delivery

OrlandoAttractions.com only issues e-tickets and e-vouchers. We stopped sending paper tickets because e-tickets are quicker, safer and better for the planet, and they help us keep our prices low.

• How long it takes - Your e-tickets will be issued within 7 working days of us receiving your order. Many orders are sent much sooner.
• Weekend orders - Online orders placed after 3.30pm on a Friday may not be processed until the following Monday.
• Travelling soon? - If you're booking at the last minute, please call us before you order so we can confirm we'll meet your deadline. UK: 0800 294 9458 · USA: 352-243-1350.
• Check your tickets - As soon as your e-tickets arrive, check that the names, dates and ticket types are correct, and let us know straight away if anything is missing or wrong.

Why we only use e-tickets

• They can't get lost in the post - If an e-ticket goes missing from your inbox, we can re-issue or re-send it. A lost paper ticket can't be replaced.
• Straight to your phone - Most are gate-ready and can be scanned from your phone or a printout.
• Better for the planet - No printing, packaging or couriers, and nothing to handle.
• Lower prices - No postage or handling costs means we can keep your tickets cheaper.

E-tickets and e-vouchers: what you'll receive

Depending on the attraction, you'll receive one of two types of ticket by email. The product page tells you which one applies.

• E-tickets (gate-ready) - Scan straight at the park entrance, either from your phone or a printed copy. Some Disney and Universal tickets can also be linked to the parks' official apps.
• E-vouchers (exchange required) - Take your voucher to the attraction's ticket window or guest services to exchange it for your park ticket. It should only take a few minutes.

Amending your booking

If you need to make a change, please contact our UK or USA office as soon as possible.

1. Contact us at least 5 days before your trip starts. Amendments must be requested no later than 5 days before the start date of your trip.
2. Pay any price difference. If your new booking costs more, you'll need to pay the difference, plus any charges made by the attraction or supplier.
3. Destroy your old voucher. Once we issue your new tickets, the original voucher is no longer valid. If it's used after a refund has been made, you'll need to repay the refund.

• Some tickets can't be changed - Certain tickets are non-transferable, non-changeable or non-cancellable. This will be shown when you book.
• Disney tickets linked to My Disney Experience - Once linked, we can't amend them for you. Any changes must be made directly with Disney, at Disney's discretion.

Cancelling your booking

Cancellations must be made in writing by email. We're unable to accept cancellations by phone. Your cancellation takes effect on the date we issue your cancellation invoice.

Cancellation charges

Charges are a percentage of the total cost paid.

Taken out our Ticket Protection? If you added our Ticket Protection policy to your booking, its terms replace the standard cancellation charges below.

We strongly recommend taking out travel insurance that covers your attraction tickets, in case you need to cancel for reasons outside your control.

Refunds

• How long refunds take - Refunds depend on when the attraction refunds us, so timings can vary. We'll keep you updated.
• Non-refundable tickets - Special event, special offer, promotional and personalised tickets, and separately ticketed events, cannot be refunded.
• Expired tickets - It's your responsibility to use your tickets by their expiry date. We can't refund tickets that have expired.
• Ride, attraction and weather closures - Parks sometimes close rides or services for maintenance or because of bad weather, such as storms or hurricanes. This is outside our control and isn't grounds for a refund.

If an attraction changes or cancels

If a supplier makes a significant change to, or cancels, your arrangements, you can either accept the change or choose comparable arrangements from us.

Lost or missing tickets

Once you've received your tickets, you're responsible for keeping them safe. The good news is that e-tickets can usually be re-sent or re-printed if they go missing. Just contact us and we'll help. In some cases we may be able to provide a copy that guest services can re-issue at the park.

Delivery and cancellation FAQs

Still need help? Our UK and Florida teams are here for you. Call UK 0800 294 9458 or USA 352-243-1350, or send us a message.

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